Terms & Conditions
1. MINIMUM RENTAL PERIOD:
24 hours; any extra hour or part thereof will be counted as an additional day.
2. DRIVING LICENCE:
A driving licence valid in Portugal, with a minimum remaining validity of one year, must be presented. Digital driving licences will be accepted, provided they were issued by the official authority.
3. AGE OF THE DRIVER AND RENTER:
Drivers must be at least 21 years old and have a minimum of one year of driving experience. For drivers aged between 21 and 25, an additional young-driver fee of €40 will apply.
7M Rent a Car applies a young-driver surcharge for customers under 26, with a minimum of 1 year's driving licence always required:
- 19–20 years old: €65 surcharge; insurance +€5/day; groups A, B, C1, J1 only; excess €500 (A/B) | €750 (C1/J1)
- 21–25 years old: €40 surcharge per driver
- ≥26 years old: no surcharge
The minimum rental age is 21, except where the Young Driver Package (19–20 years old) applies.
4. FUEL AND ELECTRIC CHARGING:
The renter is responsible for returning the vehicle with the same fuel level it was received with. Regarding electric charging, any charging carried out during the rental period will be charged to the renter, as will any missing charge. For electric vehicles, the deposit provided will be held for 24 hours after the vehicle is returned, so that the charging-card energy costs can be verified. After this check, 7M Rent a Car will deduct the corresponding amount from the deposit.
5. INSURANCE:
Prices include Third-Party Liability Insurance valid in Portugal; the customer (renter) is liable for damage caused to the rented vehicle up to the maximum excess amount set for each occurrence. This liability can be waived by paying additional fees of €9–45 per day, as shown on our public price list available at the counter at the time. The customer (renter) will always be liable for all damage caused to third parties or to the rented vehicle whenever it:
- Is driven by a person who is not legally qualified or authorised to do so by 7M RENT A CAR.
- Suffers damage caused intentionally by the customer (renter) or by a person for whom they are responsible.
- Is driven by a person under the influence of alcohol, narcotics, other drugs or toxic substances, or suffering from a related impairment.
- Suffers abnormal wear on the clutch and/or gearbox, or in cases of key loss, incorrect fuelling, or damage to the vehicle's interior.
- Is used in sporting events, races, rallies, challenges, contests, bets, etc.
- Suffers tyre damage where the tyre is not repairable and must be replaced.
- Negligence and improper use of the tyre repair/inflation kit: the customer will be liable for any damage or costs resulting from improper or negligent use of the tyre repair/inflation kit, namely when it is used in situations where its use is not appropriate or technically justified, such as, for example, in the case of chips, cuts or other tyre damage that cannot be repaired using the kit.
- Is involved in an accident that is not reported in writing to 7M RENT A CAR as soon as possible.
Failure to report, or late reporting, obliges the customer (renter) to compensate 7M RENT A CAR for all additional expenses that result from it.
6. PERSONAL ACCIDENT INSURANCE:
Please ask for information at 7M RENT A CAR.
7. PAYMENT:
We accept payments made by credit or debit card. Payments via American Express, prepaid cards or virtual cards (including, but not limited to, services such as Revolut) are not accepted.
8. DEPOSITS:
Premium Insurance:
A deposit of €100 to €150 is required, made by credit or debit card. The amount is refundable at the end of the rental, provided the contract has been complied with. Payments via American Express, prepaid cards or virtual cards (including, but not limited to, services such as Revolut) are not accepted.
CDW:
A deposit of between €1,000 and €3,000 is required, depending on the vehicle group. This deposit is held exclusively on a credit card. The refund/release is made after the vehicle is returned, in accordance with the rental terms. Payments via American Express, prepaid cards or virtual cards (including, but not limited to, services such as Revolut) are not accepted.
Note: For some vehicle categories, taking out Premium Insurance only reduces the excess amount, and does not fully waive the customer's liability. Examples of these categories include: scooters (XYAZ), Fiat Ducato (OVMD and OKMD), Fiat Scudo (LVMD), Mercedes GLA (DDAV) and Volkswagen Multivan (RVAH). In these cases, the insurance amount for reducing the excess ranges between €9 and €45.
9. DELIVERY AND COLLECTION:
Deliveries and collections outside our offices are subject to a fee of €30–45.
Airport deliveries / collections are subject to a fee in accordance with the conditions in force.
In both cases, pricing for these services is shown on our public price list available at the counters at the time.
7M RENT A CAR will not be liable for unused rental days or losses arising from failure to meet these requirements.
Vehicles must be returned in good condition, as they were delivered to the renter, including cleanliness. If this is not complied with, 7M Rent a Car will be entitled to charge a cleaning fee, as follows:
- Simple cleaning (excluding upholstery): €35 + VAT
- Deep cleaning (including upholstery): €85 + VAT
Picking up or returning vehicles outside standard hours may result in an out-of-hours fee, as follows:
- Between 6:30 pm and 9:59 pm: €10
- Between 10:00 pm and 7:59 am: €40
This fee applies both to vehicle pick-up and return and will be included in the rental contract.
10. TRIPS TO PORTO SANTO:
Prices do not include trips outside the island of Madeira.
7M RENT A CAR may authorise travel to Porto Santo upon payment of an extra fee of €55, which will be stated in the rental contract.
Whenever 7M RENT A CAR becomes aware of an unauthorised, unpaid trip, the customer (renter) will be penalised €3.00 per kilometre travelled during the rental period and will be liable for all damage that may occur to the rented vehicle.
11. FINES OR PENALTIES:
The customer (renter) is always liable for any and all fines incurred during the vehicle usage period. If the customer requires assistance in handling or paying fines, an administrative fee of €25 + VAT will apply.
12. RENTAL:
The rental ends on the agreed day, time and location.
If the customer (renter) wishes to extend it, they must contact 7M RENT A CAR in advance, with at least 24 hours' notice before the end of the rental, so that 7M RENT A CAR can grant authorisation; otherwise, a penalty will apply. If 7M RENT A CAR does not grant authorisation, the vehicle will be considered to be circulating without authorisation and against 7M RENT A CAR's will, and this will be reported to the authorities and is punishable under the Highway Code and Criminal Law.
A non-compliance fee of €60 (VAT included) applies to all customers who exceed the contract's grace period. Example: customers who booked a 24-hour rental but signed a contract from 09:00 to 18:30 must pay the fee if they return the vehicle outside the agreed time.
If the customer requests additional extras (e.g. baby seat, additional driver), even for just one or two days, the corresponding amount will be charged for the entire rental period, as stated in the contract. The customer is responsible for the correct installation and fitting of baby/child seats.
A branch-change fee of €10 + VAT applies whenever, after the booking has been confirmed, the customer wishes to change the vehicle drop-off location to a branch other than the one initially agreed.
Road Tax: From 1 June 2026, a road tax will apply to rentals made from that date onward, regardless of when the booking was made. The fee will be €2 per day for combustion-engine vehicles, up to a maximum of €20 per rental (equivalent to 10 days). For electric vehicles, a fee of €1 per day will apply, up to a maximum of €10 per rental (equivalent to 10 days). This fee will be charged to the customer as part of the vehicle rental.
13. VEHICLE CAPACITY:
It is not permitted to exceed the seating capacity shown on the vehicle's registration document (DUA). In the event of an accident, this will be the client's responsibility.
14. ACCIDENTS:
In the event of an accident, the customer (renter) must proceed as follows:
- Call the Police (PSP or GNR) and, if there are injuries, call an ambulance (112).
- Do not move the vehicle(s) without first photographing the circumstances of the accident.
- Contact and immediately inform the 7M RENT A CAR office nearest to the accident, or the head office in Funchal (phone number on the rental contract).
- In the event of non-compliance with any of these terms, the client will be subject to the condition set out in point 5.
- Obtain from the other driver(s) involved in the accident:
- Name, address and phone number;
- Driving licence number, place and date of issue;
- Insurer and policy number;
- Names and addresses of witnesses;
- Correctly complete all fields of the document - European Accident Statement (Declaração Amigável de Acidente Automóvel – DAAA) - which is kept in the vehicle together with its documents.
15. BREAKDOWNS:
In the event of a breakdown, the customer (renter) must immediately contact the 7M RENT A CAR head office from the place of the event, from 08:30 to 23:59. After 00:00, the customer must contact our assistance service through the number indicated on the rental agreement and provide the following details:
- Name;
- Registration number, rental agreement number, licence plate number;
- Number of people travelling in the vehicle;
- Exact location of the breakdown;
- Details of the breakdown.
7M RENT A CAR is not liable for time lost due to accidents or breakdowns that may delay or interrupt the customer's (renter's) holiday or trip.
16. DOCUMENTS:
7M RENT A CAR provides the customer (renter) with a small plastic wallet containing all the vehicle documents.
If these are lost during the rental period, 7M RENT A CAR will hold the customer liable for the loss. In this case, the customer must pay us €100.00 to request replacement documents.
The customer (renter) will likewise be liable for any fine incurred when driving the vehicle without the required documents.
17. REFUNDS:
Refunds made via the website relating to booking cancellations, applicable to the daily rate and to any extras selected, will be processed according to the following rules:
- 15 days or more before the booking start date: 100% of the amount paid will be refunded, less any applicable fees.
- Between 14 and 7 days before the booking start date: 50% of the amount paid will be refunded, less any applicable fees.
- Less than 7 days before the booking start date: no refund will be made.
- All bookings made in person at one of our branches: non-refundable.
Note: Fees already paid are non-refundable. For example, if a customer pays an airport fee and later chooses to return the vehicle at a different location, the airport fee originally paid will not be refunded.
18. PROMOTIONS:
All online campaigns apply discounts exclusively to the daily rental rate. All online promotions apply discounts exclusively to the daily rate. Whenever a promotional campaign is linked to a discount code, the customer must enter the code themselves on the website at the time of booking. The discount code cannot be applied afterwards by 7M RENT A CAR once the booking has been made.
19. Any legal dispute between either party may only be settled by the competent jurisdiction of the Court of Funchal, and 7M RENT A CAR reserves the right to decline any other jurisdiction.